Shipping policy
How long is shipping?
All orders are shipped within 1-7 days of purchase.
USA shipping times:
- west coast: 2-5 business days
- east coast: 1-3 business days
International shipping times:
- 7-21 business days
Do you ship worldwide?
Yes, we ship to over 170 countries. For international orders, the address must be written in English; local postal carriers may return packages if not.
We cannot currently ship to: Belarus, Ghana, Iraq, Kazakhstan, Kyrgyzstan, Lebanon, Myanmar (Burma), Nigeria, Palestinian territories, Russia, or Zimbabwe.
Will I have to pay customs fees or duties?
For international orders, your country may charge additional customs fees or duties before releasing your package. These charges vary by country and are the customer’s responsibility. Bansm does not pay or reimburse these fees.
We recommend checking with your local customs office for more information. If your package is held at customs, check your mail or email for notifications and contact your local post office for assistance.
My tracking hasn’t updated or I haven’t received my order. What should I do?
If it’s been more than 7 days (USA) or more than 21 days (International) since your package was shipped and it still hasn’t arrived, check your tracking information for the latest update. Sometimes packages are delayed in transit.
If it’s been over 21 days since the last tracking update, it’s likely the package has been lost. In this case, we recommend the following:
- Check your tracking information for the last update. Sometimes packages are delayed in transit.
- Contact USPS (or your local postal carrier) for updates. They may have additional tracking info.
- Check with your local post office to see if the package is being held.
Once your package has shipped, Bansm is not responsible for lost packages as they are under the postal carrier’s control. However, if the package doesn’t show up and isn’t returned to us, contact us at bansm.store@gmail.com and we’ll help you out however we can.
What should I do if my package is stuck in customs?
Packages can sometimes be held at customs for unpaid taxes or duties.
- Check your mail and email for notifications from customs or your local carrier.
- Contact your local post office for updates—they may have more details.
Unfortunately, customs delays are beyond our control, but most packages clear and arrive soon.
What happens if my package is returned to sender?
If your package is returned to us, we’ll notify you. You can choose to have it shipped out again or request a refund. Additional shipping costs will be the customer’s responsibility, and shipping fees are non-refundable.
My package was stolen, damaged, or lost in transit. What can I do?
If your package was stolen, damaged, or lost in transit:
- Contact the postal carrier to file a dispute. All USA packages include $100 insurance.
- If the carrier can’t assist, contact us at bansm.store@gmail.com
Bansm is not responsible for packages after they’ve been shipped out.
I entered the wrong address or ordered the wrong size. What can i do?
if your order hasn’t shipped yet, we can update your address or change the size if it’s available. If your order has already shipped, we’re unable to make changes.